Frequently Asked Questions
Everything you need to know about your Craftoria experience.
What is the typical shipping timeframe for an order?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically ranging from 10-21 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Simply visit our Returns Portal to start your request.
Are your materials sustainably sourced?
At Craftoria, we prioritize ethical fashion. We use organic cotton, recycled polyester, and partner with manufacturers who provide fair wages and safe working conditions.
How do I determine my correct size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.